Are you in customer service and desperate to make a difference with the people you come into contact with? Find out how an ordinary mailman turned his customer service experience from ordinary into completely extraordinary– and how his story has captivated millions of customer service professionals around the world. And not only that– but this rediscovered commitment to customer service can propel you in your career and help your company achieve new heights of productivity!
In this video from Customer Service expert Mark Sanborn, you’ll learn how Fred did it. The Fred Factor has become a movement of like-minded individuals who bring new meaning and value to their work through commitment, passion and creativity. Nobody has to do what Fred does, but many choose to for the success and significance it creates.
Looking for Mark’s best-selling book, “The Fred Factor”? Visit http://www.marksanborn.com/store/fred-factor/.
Looking for Mark’s highly-requested keynote performance by the same name? Visit http://www.marksanborn.com/presentations/the-fred-factor/.
About Mark Sanborn:
Mark Sanborn is the president of Sanborn & Associates, Inc., an idea lab for leadership development. In fact, Leadershipgurus.net lists Mark as one of the top 30 leadership experts in the world. In addition to his experience leading at a local and national level, he has written or co-authored 8 books and is the author of more than two dozen videos and audio training programs on leadership, change, teamwork and customer service. He has presented over 2400 speeches and seminars in every state and a dozen countries.
For more information about Mark’s work, and to hire Mark to speak at your next event, please visit https://marksanborn.com/
MORE VIDEO TOOLS FROM MARK SANBORN:
Cultivate Business Success: https://www.youtube.com/playlist?list=PLJRT3y-X7CpdojU9z7YGvlJpoaxfjCcof
Become a Better Leader: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF
Create Amazing Customer Experiences: https://www.youtube.com/playlist?list=PLJRT3y-X7CpeCFD5WKa9dhQZtDUTTQcxF
DOWNLOAD MARK’S FREE E-BOOK FOR LEADERS: http://www.marksanborn.com/doing-leadership
ABOUT MARK SANBORN:
Leadership expert and keynote speaker Mark Sanborn helps the world’s top brands create incredible customer experiences, bolster leadership from within, and achieve amazing results. His best-selling book “The Fred Factor” illuminates the secrets to winning and keeping customers who happily proclaim your brand. This expertise has won him the title of one of the top leadership experts in the world. In fact, Mark has spoken in front of over 2400 audiences worldwide. For a detailed bio of Mark Sanborn and to see how he can help your brand, please visit
CONNECT WITH MARK SANBORN:
HIRE MARK FOR YOUR NEXT EVENT:
Call Helen Broder at (910) 256-3495 or visit our Contact page at https://marksanborn.com/contact-us/