Tag: culture

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The Hang Out CEO – Tony Hsieh

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Tony Hsieh, CEO of Zappos, remembers a company he started that fell apart because no one liked each other. He decided that when he started Zappos one criteria he'd use to hire is, "Would I hang out with this person if...

Consciously Creating Culture

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Consciously creating culture is how Southwest Airlines consistently wins service awards in a complaint-heavy industry. Experts Anne Morriss and Francis Frei discuss.